Cisco Unified Communications Manager 12.5 Features and Benefits: Why You Should Upgrade Now
tcl/vxml based solution. host an appliance. this one is suitable for the companies that use cisco unified communications manager express for pbx, or for branch offices, if the head office uses cisco unified communications manager for pbx and fault tolerance for the branch offices is being ensured by cisco unified survivable remote site telephony (srst). this solution can be integrated with any pbx as a standalone auto secretary.
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tcl/vxml based solution. host an appliance. this one is suitable for the companies that use cisco unified communications manager enterprise for central offices and branch offices, or used with any other unified communications manager 5.0 or higher solution. this solution can be integrated with any pbx as a standalone auto secretary.
now configure the device configuration. from the left pane of the configuration panel, go to general device, then click on call device, then advanced. from the call option column, select on hook. under the call block menu, select the action to be performed if the call transfer fails. for example, if you choose reject, it blocks the call and a voice channel is established. if you choose hold, the call is held in active state. choose the action to be performed during the on-hook period. for example, if you choose normal, the on-hook period ends immediately and the call transfer action can be initiated. if you choose hold, the on-hook period is timed out at 15 seconds and a transfer action can be initiated.
you can check whether the template is configured correctly by clicking display softkey template. on the upper tab, you can check the block action for all the actions of the template. to create a template, you have to enter the new softkey, description and softkey layout. after the template is created, you can create multiple templates for different scenarios.
